Shipping – Luminess Hair

Free US shipping on all orders!

Shipping

  • We ship Monday-Friday via USPS.
  • We DO NOT ship on Saturdays, Sundays and holidays. (If you order Friday-Sunday, your order will not ship until Monday.) 
  • It may take 1-2 business days to process your order unless 'Verification' is required. 
  • DOMESTIC TRACKING: USPS Call 1-800-ASK-USPS (1-800-275-8777) or Click linkhttps://tools.usps.com/go/TrackConfirmAction!input.action

FREE DOMESTIC SHIPPING:


• FREE 6-10 DAY Expected Shipping with Tracking, Delivery Confirmation

• NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

DOMESTIC QUICK SHIP: 


• 2-4 DAY Expected Shipping with Tracking, Delivery Confirmation 

• NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

 

EXPRESS SHIPPING: 

• 1-2 DAY Expected Shipping (Not guaranteed) with Tracking, Delivery Confirmation & Signature Confirmation* Required. (*For extension purchases only.)

• We are NOT responsible if the package is not delivered overnight as it can take up to 24 hours to process the order and we cannot be held liable for USPS guarantees.

• If the item is not delivered in time, please contact USPS (1-800-ASK-USPS).

• We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times, please choose Express Options at your discretion. 

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. 

TRACKING AND DELIVERY

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1–4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Please contact us only AFTER you have spoken with your courier for assistance.

PROCESSING TIME FRAME

All orders must be processed before they are shipped. This process can take up to 1-2 business days. no orders can be guaranteed to ship out the same day as the order is placed. We work hard to process all orders, so please consider processing time when choosing your shipping method. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, and are not responsible for any shipping costs if we are unable to process any corrections or cancellations. 

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